Head Teller- Leicester

Job Description

The Head Teller provides legendary Customer Service while supervising the Teller and/ or Platform team.

Job Requirements
  • Provides exceptional Customer service.
  • Demonstrated competency and accountability with Store operational standards.
  • Provides leadership, conflict resolution, process improvement and communication to the Teller line.
  • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals.
  • Manage Teller Paid Time Off (PTO) within the PTO staffing model.
  • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines.
  • Support, mentor and coach team members in their professional development.
  • Develop and manage team members by recruiting, training and recognizing them.
Qualifications
  • 2 year degree or equivalent experience.
  • 2-3 Years of related experience.
  • Completed or enrolled in the Head Teller Achieve program preferred.
  • Maintain current HR and Retail Leadership training requirements.
  • Excellent organization, interpersonal and communication skills.
  • Sound judgment in decision making and problem solving.
  • Ability to multi-task and maintain order on Teller line.
  • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel.
  • Primarily work in assigned Retail Store. Occasional travel required for Classroom Trainning, On-the-Job Training and regional meetings.
  • Ability to supervise/ lead Teller line.
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