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Head Teller- 40 Hours - Roslyn Heights

Job Description

Do you want to WOW! Customers everyday in a fun, fast-paced environment? Come be a Head Teller at TD Bank, America's Most Convenient Bank! As a Head Teller, you will provide legendary Customer Service while supervising the Teller and/ or Platform team

Job Requirements

  • Provides exceptional Customer service
  • Demonstrated competency and accountability with Store operational standards
  • Provides leadership, conflict resolution, process improvement and communication to the Teller line
  • Coaches team members on identifying sales opportunities and referring Customers to appropriate Store Employees or internal Business Partners to achieve both store and individual sales revenue goals
  • Manage Teller Paid Time Off (PTO) within the PTO staffing model
  • Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR guidelines
  • Support, mentor and coach team members in their professional development
  • Develop and manage team members by recruiting, training and recognizing them
  • Create and foster a cohesive team and promote a positive work environment

  • 2 year degree or equivalent experience
  • 2-3 Years of related experience
  • Completed or enrolled in the Head Teller Achieve program preferred
  • Maintain current HR and Retail Leadership education
  • Excellent organization, interpersonal and communication skills
  • Sound judgment in decision making and problem solving
  • Ability to multi-task and maintain order on Teller line
  • Demonstrated knowledge of Outlook, Lotus Notes, Word and Excel
  • Primarily work in assigned Retail Store. Occasional travel required for Classroom
  • Training, On-the-Job Training and Service Learning projects
  • Ability to supervise/ lead Teller line