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Head of US Global Security & Investigations

Job Description
The Head of US Global Security & Investigations oversees investigations within Financial Crimes & Fraud Management (FC&FMG) of internal or external incidents, victimization of customers, determines causes and identifies control weaknesses, minimizing risk and reducing losses. The Head of US Global Security & Investigations manages the Physical Security and Crime Prevention operations and interacts at the Retail, Corporate, and Business Group level with to support the protection of organizational assets and human resources across all TD enterprise‐wide locations, (including remote offices). In this leadership role, the incumbent manages, and leads cross-functional teams to develop strategies and plans, conduct timely and thorough investigations, submit interim and final reports, and support other FC&FMG
teams. This involves providing leadership and advice, reporting orally and in written reports, and working with law enforcement and regulators.
Job Requirements
• While driving consistency and investigative best-practices across the organization, leads a team of investigators responsible for investigations that may involve fraud, employee code-of-conduct violations, criminal activity, and breaches of confidential or personal information, focusing on both the facts at issue concerning the event and the review of the incident response and incident preparedness.
• Conducts time-sensitive, complex investigations and security reviews, while consulting/collaborating with and advising TD business units, and control groups as required during the course of investigations.
• Provides strategic consultation and guidance to senior leadership on investigations and related activities.
• Gathers and assesses intelligence, and responds to physical security and financial crimes threats against TD and its clients, and leads development and implementation of security and emergency plans.
• Accountable for the staffing and budgeting for the GSI-US Investigations and Physical Security department.
• Designs and leads the implementation of a risk-based physical security program planned to limit exposure, risk, and liability across the TD footprint in the US.
• Manages the protection of organizational assets and human resources across all TD enterprise‐wide locations, (including remote offices) by implementing internal and external direction and advice, consulting on operational needs, and supporting GSI’s Physical Security programs.
• Provides oversight and management to the national security guard services contract and other third parties, vendors or contractors for all TD assets nationally, ensuring best-in-class service.
• Leads the national Robbery Prevention Program and workplace-violence prevention initiatives.
• Acts as, or provides support to the Incident Commander in implementing and managing national events affecting the physical security of TD.
• Supports physical security risk surveys/assessments and controls for retail locations nationally.
• Contributes to the overall effectiveness of the security program through process development and execution resulting in comprehensive, high-quality delivery of services.
• Oversees the provision of appropriate training and education to employees to ensure they are familiar with laws and regulations applicable to them.
• Partners with HR and acts as a subject matter expert to support employee terminations, harassment, or situations where a risk of workplace violence may exist.
• Identifies procedural weaknesses and additional training requirements for personnel.
• Creates and manages reports on an on-going basis; analyzes metrics and trends, and identifies gaps and opportunities for program enhancements.
• Supports the on-going management, development and operation of TD’s Incident Reporting Centre (IRC).
• Participates in executive level and senior management meetings and planning sessions as required.
• Develops and maintains effective liaison relationships, as appropriate for job functions, at field levels, with national/federal, regional/provincial/state and local/municipal law enforcement, intelligence and security agencies in all countries where TD operates.
• Willing and able to work outside of traditional work hours as required.
• Periodic travel (domestic and abroad) as required.
• Proven initiative, adaptability, reliability, and effective interpersonal relationship and leadership skills.
• Achieves measurable excellence aligned with “Best Run” concepts and overall enterprise strategy and objectives.
• Performs other duties as required.
• Bachelor’s degree or acceptable equivalent work experience.
• MBA, or applicable professional certifications preferred (CPP, CFE, CFCI, PSP, etc).
• Investigative and Physical Security experience, 15+ years, as leader of an Investigations and Physical Security function in a major financial institution with multiple lines of business.
• Relevant experience in complex retail/consumer financial services/payment services organizations with multiple financial products, or a regulatory agency relating to bank fraud and related laws/regulations.
• In-depth knowledge of the financial industry, related laws or regulations, and good understanding of multiple regulatory environments and jurisdictions.
• Experience in cultural change and education in large organizations with diverse populations.
• Record of accomplishment for attracting, developing and retaining strong team members and building strong teams.
• Demonstrated ability to operationalize best-in-class Investigation and Physical Security programs in a large, matrixed, multibusiness financial institution.
• Demonstrate proficiency in highly complex problem solving, with sound judgment in making decisions.
• Record of accomplishment of establishing a proactive and constructive dialogue and working partnership with internal constituencies in the business and in peer corporate functions, and with external legal and governmental parties.
• Exceptional verbal/written communication skills, interpersonal, collaborative, organizational skills.
• Strong knowledge of Microsoft Excel, Word and PowerPoint, and working knowledge of Access.