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Global Lead, Clinical Operations

Job Description
•Global Lead, Clinical Operations is a strategic role intended to identify, develop and implement operational metrics, systems and tools in order to optimize the efficiency and efficacy of the Clinical Applications organizational operations in each region.
•Partner with Commercial organization and regional CAS Leads to evaluate, model and plan CAS resources to meet regional Alcon Surgical Franchise business goals.
•Development and implementation of Alcon Clinical Training Portal.
•Development and implementation of Customer Relationship Management (CRM) tool for CAS utilization.
•Oversee centralized deployment of CAS resources (Clinical Operations Specialists).
•Create and implement tools to monitor and evaluate CAS performance metrics in order to optimize operational efficiencies and meet CAS KPIs.
•Partner with internal Alcon departments to plan and accommodate ancillary clinical support requests (Medical Affairs, R&D, Marketing, etc).

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information