Engineer 3, Incident Management in Philadelphia, Pennsylvania | DiversityInc Careers
 
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Engineer 3, Incident Management

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

The Incident Manager is part of the Production Support team which is responsible for managing incidents for new and existing Products. This position is responsible for Incident Management ensuring that all incidents are identified, triaged and resolved within SLA. Additionally, this position will be responsible for ensuring that all root cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with Comcast Product, Change, Problem, Release, Engineering, Market and Operations Management teams. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis.

Core Responsibilities:

Job Specifications:

Comcast is an EOE/Veterans/Disabled/LGBT employer