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EAP Consultant (On-Site), New York

Role: EAP Consultant (On-Site)

Location: New York, NY

Humana’s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana’s Perfect Service means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.

Assignment Capsule

The EAP On-Site Consultant at a company-sponsored Wellness Center provides assessment, referral, and short-term counseling on various EAP issues to employees and their household members. The EAP Consultant will deliver training programs that address resilience and workplace behavioral.
The EAP Consultant understands and practices all EAP policies and procedures, and documents all case activity. S/he chooses appropriate resources, referrals and educational materials. The EAP Consultant demonstrates strong customer focus with all users of the service, and conducts appropriate follow up. Based on business needs, s/he may be asked to take on special projects as requested. Ability to manage management referrals and fitness for duty evaluations, including providing consultation and guidance to managers, as well as health center personnel, the patient advocacy and occupational health teams, human resources, security, and the employment law group will be required. In addition, the Consultant will also apprise the account’s medical director of any cases involving suicidality, duty to warn, severe psychiatric or substance abuse impairment, or other concerns that may put the firm at risk. Lastly, the Consultant will conduct employee and manager trainings, and small group forums on resiliency and other EAP related topics.
  • Provide in-person assessment and referral and brief- solution-focused counseling
  • Assist with the disposition with clients experiencing an emergency situation
  • Document all case activity in Humana’s electronic clinical platform
  • In certain circumstances, it may be required that the EAP Consultant responds to critical Incidents in the workplace and facilitates post traumatic incident adaptation
  • Ability to effectively interact with a team of staff and network providers and to foster positive relationships with human resource and management contacts
  • Ability to effectively communicate and to organize, prioritize and multi-task.

Role Essentials
  • Master’s level degree in Social Work, Psychology, Counseling or other applicable field
  • NYS licensure in field of study
  • 5-10 years or more of work experience in applicable field
  • A customer satisfaction focus
  • Project management experience preferred
  • Experience providing management consultation
  • Experience providing Critical Incident Response (CIR)
  • Experience developing and delivering trainings
  • Excellent verbal, communication, computer and interpersonal skills

Role Desirables
  • Experience with behavioral change, health promotion, coaching and wellness
  • Experience working with the older adult population
  • Knowledge of community health and social service agencies and additional community resources
  • Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish
Reporting Relationships
  • You will report to a Manager. This area is under the leadership of the SVP & Chief Operating Officer.

Humana Inc., headquartered in Louisville, Ky., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.