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Disaster Recovery/Incident Mgt SPOC - (FirstNet)

Don't miss this opportunity to join the company recognized by Fortune magazine as the World's Most Admired Telecommunications Company and ranked #4 on DiversityInc's list of 2011 Top50 Companies for Diversity.As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!Responsible for designing, developing, deploying, evolving & managing the Disaster Recovery & Incident Management customer experience including end to end support and evolution of the customer life-cycle management. Will have primary point responsibility during emergencies. Required to ensure that all functionality are developed and delivered with the appropriate AT&T organizations, following AT&T processes.Manages the customer experience end to end during public safety related incidents and network outages. Develops and monitors internal and external customer facing incident management processes, reporting and communications.  Meets with the customer during incidents and outages as required to provide readouts on resolution and restoral efforts, and subsequent results.  Conducts multi-year planning to ensure consistency with overall customer experience and corporate strategy, and to gather requirements for enhancements.  Leads cross functional teams in presentation and resolution of customer experience related processes and deliverables as needed. Provides readouts to leadership level regarding plans as assigned. Education: Requires a bachelor’s degree or equivalent.

Required Qualifications: 

  • Minimum 3-5 years disaster recovery and incident management experience
  • Understanding of AT&T Network Disaster Recovery processes
  • Experience working with network teams
  • Understanding of Wireless Networks including EPC and RAN
  • Experience presenting to executive levels both inside and outside of AT&T 
  • Effective writing and communication skills
  • Ability to work cross functionally within the AT&T organization
  • Understanding of Public Safety vertical