Director of Program Management in Venice, California | DiversityInc Careers
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Company Name:
Venice, California
United States

Director of Program Management

Job Duties

Reporting to the Deputy Director/Chief Operations Officer (COO), the Director of Program Management provides leadership and administrative and functional direction to the team of Program Managers at Venice Family Clinic. Program Managers are responsible for operational and administrative program management of various programs at Venice Family Clinic. Program Managers plan, develop and oversee program activities and budgetary activities of the programs and are responsible for coordinating the execution of special projects and research initiatives as applicable. In addition, they gather information, prepare reports and evaluate program effectiveness. The Director of Program Management also maintains responsibility for assigned program areas. In this role, and as a member of Venice Family Clinic's large management team, the Director helps to set overall strategies for the organization.

The Director of Program Management will: 1) Develop and maintain the organization's program management processes; 2) improve and maintain the quality, responsiveness and impact of Venice Family Clinic's programs; 3) recruit, train and supervise the Program Managers; 4) disseminate program information, tools, research findings, reports, plans and frameworks to internal and external audiences, including donors, researchers, policy-makers, board leadership and staff; 5) Serve as back-up to COO in management and decision-making responsibilities related to the program areas.

Lead the design and execution of administrative tools and systems to ensure effective and standardized tracking, management and evaluation of program performance and outcomes.
Build infrastructure in alignment of systems between development, finance and program areas.
Provide guidance on processes and best practices for Program Managers and other managers and directors who are not direct reports but who may have program management responsibilities.
Recruit, Train and Supervise Program Manager staff, including review an evaluation of work
Develop and provide training to staff Program Managers and staff in assigned program areas.
Conduct and oversee the training, supervision and performance evaluation of and assign tasks and activities to the research assistant(s), program intern(s), and volunteer(s) as relevant to each program.
Manage any volunteer inquiries sent from Venice Family Clinic's Volunteer Program, including interviewing potential volunteers, setting up volunteer shifts, and as applicable set up appointment grids for volunteer providers.

Develop and manage program goals and objectives, in alignment with the strategic priorities of the organization
Design, plan and ensure implementation of program activities, including successful delivery of services.
Implement and monitor the program budgets.
In conjunction with program leadership, develop and maintain protocols, policies and procedures for the program.
Stay informed of current issues relevant to the program areas and provide expertise in these areas to staff and patients.
Track, report and participate in quality improvement activities to improve program related operational, fiscal and clinical performance.
Create, nurture and maintain working relationships with the program staff and collaborative members.
Schedule, convene and manage all program related meetings and attend meetings scheduled by our collaborative team, grant funders and external peer groups.
Maintain and manage all program records and activities.
As needed, coordinate the purchasing of any materials needed to successfully implement and maintain the program such as clinical supplies, health education materials, etc.
As relevant to the projects/programs, oversee and manage the implementation of research studies:
Prepare institutional review board (IRB) applications for the approval of our research studies to be conducted in collaboration with our collaborative team.
Prepare study materials (informed consent, study information sheet, study instruments, etc.) for research and maintain a research binder for program related studies being conducted at VFC.
Prepare and present program and fiscal progress reports.
Develop, implement and monitor the data collection materials and process for confidentiality and privacy to ensure no violations of confidentiality and privacy are violated during the studies and ensure accuracy of the data collection.

Develop, manage, monitor and evaluate the work plan and outcomes for successful project implementation. Manage and monitor project related budgets.Maintain and manage all project records and project activities. Plan and facilitate project meetings, and document and maintain records of project activities. Participate in the development of protocols, workflows, policies and procedures to implement the projects.
Develop and deliver training and the dissemination of information to successfully implement the projects. Coordinate the procurement of materials or supplies needed to successfully implement the project. Devise systems and tools to measure, analyze and present data related to project implementation. Prepare reports on project status for management, board, and funders. Other duties as assigned within Venice Family Clinic.

Job Qualifications

Master's degree in Public Health or related field. Required: at least 5 years of experience in program development, evaluation and program management. At least two years of experience in a public health or health care organization is required, with experience in a community clinic setting preferred. Knowledge of research methods (IRB, CITI training, data collection, etc). Ability to establish and maintain cooperative working relationships with physicians, clinic staff, patients and volunteers.Ability to work effectively as a member of an interdisciplinary team. Excellent communication and organizational skills. Ability to effectively communicate with a wide variety of people of various educational and socio-economic backgrounds. Ability to function efficiently and independently, and to plan and prioritize daily work activities to meet clinic goals and objectives. Demonstrated proficiency in using Microsoft applications such as Word, Excel and Access. Ability to travel between clinics and community organizations.