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Director of Operations


Description

The Team:The Cox Automotive Product Group’s Platform Services team is responsible for building, implementing, and evolving the operational processes and readiness for the launch of new Platform services and features.  The team coordinates across all solution groups for the effective, efficient delivery and maintenance of our services.

The Role:The Director Platform Operations reports directly to the Vice President of Retail Platform. The Director  of Operations will support Platform Services team.   The ideal candidate thrives in a dynamic, fast-paced and innovative environment, and brings strong experience managing projects and programs, leading cross-functional teams, and driving change.  You will be responsible for organizing and managing the change planning process to ensure that the Platform Services are ready and able to provide world class customer support for the launch of new products/services and features across all our solutions. You will collaborate cross-functionally with Platform teams, solution groups, marketing, training and Customer Service teams to ensure that employees are trained and operationally ready for the launch of new services. You will bring strengths in continuous improvement, breakthrough thinking, and play a significant role in driving and managing the training and readiness of our global support team to keep pace with the launch of each new product/service.General Responsibilities:
  • Collaborate effectively with Platform Services teams, Solution Groups, marketing, subject matter experts and others on the team to develop metrics, review performance, drive technical training, knowledge base content, and ensure completion of key operational readiness requirements for the launch of new services and features
  • Manage multiple projects and programs concurrently
  • Provide direction for how to scale and ensure launch readiness for the team continues to innovate and grow rapidly
  • Leverage agile development techniques
  • Coordinating, leading and influencing others effectively to achieve cross-functional alignment on goals and successful product/service launch execution
  • Oversee the design and development of traditional and alternative learning methods to support change planning and readiness
  • Perform needs analyses using available data and evaluate program results to continuously improve readiness and the customer experience with support on new services and features
  • Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness


Qualifications

  • Ten or more years of experience managing projects/programs, launching new software services and supporting readiness planning or similar roles.
  • An undergraduate degree in business, communication, education or related field.
  • Management experience in a complex organization, with a proven track record of positive results required.
  • Demonstrated ability to understand and influence personnel across many different product groups within an enterprise.
  • Must have the ability to synthesize independently generated data points into a cohesive analysis, and clearly communicate the results of complex analyses to a wide audience in a credible fashion.
  • Outstanding interpersonal and communication skills required.
  • Experience supporting enterprise level planning, monitoring of software services. 
  • Familiarity driving process improvements and managing processes.



About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-NY-Lake Success-1111 Marcus Ave

Other Locations: 1 Howard Street,US,VT,Burlington,05401|3003 Summit Blvd,US,GA,Atlanta,30319-1469

Employee Status: Regular

Job Level: Director

Shift: Day Job

Travel: Yes, 25 % of the Time

Schedule: Full-time

Unposting Date: Ongoing