Director of Operations - Catering & Retail in Ann Arbor, Michigan | DiversityInc Careers
This job has expired and you can't apply for it anymore. Start a new search.

Director of Operations - Catering & Retail


Required Qualifications:


B.A. or B.S. in Food Service Management, Culinary Arts, Nutrition, Business, or combination of equivalent experience is required.


Up to eight years’ operational experience in the hospitality industry at the management level. At least six years’ experience in a multi-unit college or university environment with demonstrated progressive growth of managed volume.


Experience in management of self operated, regional, and national brands.


Experience in catering sales, and operations.


Experience with safety and sanitation, dining technology systems (CBORD preferred), vendor relations, and sustainability.


Demonstrated oral and written English communication skills, including presentation skills.


Positive and professional public relations skills, excellent interpersonal skills.


Able to analyze and interpret financial and other data.


General business acumen.


Able to work under pressure and meet established goals and objectives.


Able to anticipate and solve problems.


Professional appearance, attire and demeanor.


Computer literacy required.   Able to learn computer software and utilize effectively, and work at the computer for extended periods of time.


Highly organized with good time management skills.


A hospitality orientation.


Demonstrated ability to manage and provide leadership for a diverse workforce.


Merchandising/marketing experience.


Ability to maintain consistent and regular attendance.


Personal and professional integrity.


TAM, ServSafe and OHSA certified within 60 days from date of hire as a condition of employment.  If the certifications are not acquired during the 60-day period, employment will be terminated.  Certifications must be maintained as a condition of employment


Able to legally work in the United States. 


Competencies include:


Drive for Excellence




Business and Industry Knowledge


Strategic Planning & Leadership


Operational Management


Fiscal Stewardship


Customer Satisfaction and Communication


Human Resource Management & Development


Working with Diverse Constituencies








Desired Qualifications:


Experience with a collective bargained-for workforce.


Experience in construction, renovating and rehabilitation of facilities is desired.




Working conditions


Ability to work a flexible schedule with variable weekday hours, some weekends and holidays required.


The Director of Operations is classified as a “critical employee” and will be expected to be on site during any reduction in service or emergency closure of the University


Must have a current Driver’s License issued within the United States, Canada or an International License that is translated into English and successfully complete the Motor Vehicle Record Check in accordance with the University of Michigan policy.




Physical requirements 

Ability to lift 30 pounds, twist and bend frequently, climb stairs, and work in a standing position for extended periods of time.