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Director of Merchandising Design/Creative Director

Overall Purpose

Creates the vision for developing, communicating, and implementing the user experience and associated UI framework and assets on a range of products; follows through with the processes and tactics to implement the vision

Key Roles and Responsibilities –

Concentration on Merchandising Design. Develops, motivates and manages an effective team of user experience (UX) and visual designers; Effectively manages and assigns priorities and workloads to staff; Creates world-class, UI’s, visuals and layouts that support and reinforce our product vision, brand, and business objectives; Models business needs against high level road maps to make fact-based recommendations to management about staffing levels; Introduces, develops, and ensures best design practices and processes are in place; Advocates for customers and integrates user research in the design process; Illustrates a command of design methods, tools, communication, and presentation skills; Liaises with clients and is able to deliver inspiring, persuasive presentations and focused on integrating entertainment content. 

Required Qualifications:

Candidate should have an extensive background in design for testing. Demonstrated ability to lead persuasive presentations to senior management and clients; Proven experience on leading UX/UI projects for both the web and mobile, including a rapid, iterative design and development processes; Extensive experience with visual design and interaction design; Digital portfolio showcases the ability to unite an outstanding user experience to a visually stunning user interface; Knowledge of all creative tools used by digital and print designers; Track record of building-out a successful User Experience design team; Proven knowledge of managing user research & usability tests in order to inform the design and superior planning skills and knowledge of machine learning & AI tools used in conjunction with digital design.

Job Contribution

Will report to the Vice President of Digital Strategy who is a direct report to an Officer.



Knowledge of HTML5, CSS3 and current practices for responsive design

7+ years of experience in product, web, mobile, interaction design

3+ years successfully managing design teamsEducation

Bachelor’s degree or equivalent experience in a related field, Advanced degree preferred