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Director, Fraud Standards Development

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Director, Fraud Standards Development

The Director, Fraud Standards Development, will:
• Own, manage and drive enhancements to Mastercard fraud Standards
• Drive overhaul of Mastercard fraud reporting Standards for all stakeholders globally
• Develop business rationale for recommended changes to Mastercard Standards based on facts, analysis and a deep understanding of the Mastercard network and how processing of transactions ties back to Mastercard Standards
• Assess fraud and loss risk of new product ideas within the GP&S organization and determine how to track and minimize such risk before products are launched
• Drive the content of meeting agendas, planning, preparing and delivering Global Fraud Advisory Council (GFAC) and Global Payment Integrity Coalition (GPIC) materials and ensuring that action items are addressed in between meetings

Actively manage overhaul of Mastercard fraud reporting Standards to ensure that they reflect the current payment environment and innovation, as well as the role of new stakeholders in the payment chain.  Ensure that Mastercard maximizes collection of new data points, as well as quality and timeliness of such data points, which ultimately leads to more reported fraud to Mastercard and enhances the overall performance of ESS products and platforms.
Work collaboratively with product manager of fraud platform to translate rules into platform functionality and to ensure that Mastercard Standards and platform functionality are in sync and provide the right incentives for different stakeholders to report fraud to Mastercard
Work collaboratively with Fraud Intelligence team to translate complex business issues into logical, analytical data pulls to assist with the analysis of the issues and ultimately with the development of solutions.
Develop the content of meeting agendas, planning, preparing and delivering GFAC and GPIC materials and ensuring that action items are addressed in between meetings
Based on GFAC and GPIC discussions, identify new revenue opportunities within Fraud Intelligence & Strategy team.  Sell concepts to senior management and upon buy-in, manage create phase through the PME process. 
Summarize findings of data analyses and document reviews (e.g., release documents, bulletin articles, SRB items, GFAC and GPIC items), and recommend solutions/mitigation tactics/next steps to identified patterns, issues or proposals under development.

Strong written and verbal communication and negotiation skills
Strong knowledge on how to navigate Mastercard to get things done
Strong knowledge and understand of Mastercard transaction processing and systems
Proven ability to multi-task and work in multi-cultural environments
Strong project management skills
Proven ability to influence others without direct authority
Ability to translate technical concepts into business concepts and into business proposals; ability to see the big picture while working on detailed work that may link seemingly unrelated activities/projects.  Ability to triage/prioritize challenges.
Tolerance for ambiguity – comfortable navigating business situations and challenges without knowing all the details; ability to select the best of unpopular or difficult alternatives.
Creative problem solving – Design solutions using all potential tools, data, and resources, some of which may need to be built

Travel:  15-25% of the time

Equal Opportunity Employer