Responsible for directing and managing the engineering staff and facilities. Implement and enhance consistent engineering practices to ensure stable product delivery aligned with company initiatives and expectations. Support operations including technical services, plant maintenance, telephone operations, service delivery, and network operations. Direct project planning, capital budgeting and assist with business plan development. Ensure a high degree of cross functional communication and participation in line with product deployment and support.ESSENTIAL FUNCTIONS:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Develops an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Leads an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Oversees designated operations which may include, but not limited to Headend, network engineering, advanced video engineering, construction projects, and related equipment requirements.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with all levels of leadership regarding technical operations, strategic planning of rebuilds, network operations, dispatch, and new product development and deployment.
Directs quality control programs for engineering operations and consistent operational procedures.
Reviews selections on bids for contracted projects, and provide recommendations as necessary.
Directs capital budget process, executes approved budget plan.
Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.
Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.
Ensures adherence to company TQA policies.
Leads and participates in succession planning.
Performs other duties as requested.JOB REQUIREMENTS:
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced Knowledge of HFC, Advanced Video, IP Networks, and Telephony
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Advanced knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of HVAC and power distribution systems
In depth knowledge of Analog Transmission Line Theory
In depth knowledge of Electronic theory
In depth knowledge of Federal Communications Commission regulations
In depth knowledge of Fiber Optic theory
In depth knowledge of National Electric Code and National Electric Safety CodeEDUCATION:
Master's degree in engineering or related field, or equivalent experienceRELATED WORK EXPERIENCE:
Management experience 7 years
Engineering experience and/or network operations 10 years
Project management experience 2 yearsPREFERRED QUALIFICATIONS:
Advanced Knowledge of company products and servicesCERTIFICATIONS:
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)WORKING CONDITIONS:
Varying schedules in a 24 x 7 Network Center
Exposure to moderate noise levels
Travel as required