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Desktop Support Technician

Job Description
• Deliver white glove support service in a professional manner
• Install, configure, maintain and support PC hardware and software for the company’s end user computing environment
• Manage trouble calls via ticket system, telephone, and desk side visits to ensure courteous, timely, and effective resolution of end user issues
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
• Monitor and test fixes to ensure problems have been adequately resolved
• Image, configure desktops and laptops using an enterprise imaging solution
• Desktop related Moves Adds and Changes
• Quickly escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
• May have occasional evening and/or weekend work; rotating on-call after hours support
• Other duties as assigned #LI-JH2
Job Requirements
• 3 – 4 years of desktop support experience
• Highly motivated, energetic with great communication skills
• Ability to handle multiple calls/tasks in fast paced environment
• Regular working hours vary between 7am - 7pm
• Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications
• Strong understanding of Microsoft Windows 7 and Office 2010 suite
• Knowledge of network printer installation, setup and troubleshooting
• Knowledge of virtualization technologies, especially Citrix
• Trade floor support experience is a plus
• ITIL knowledge is a plus
• Microsoft System Center Configuration Manager experience is a plus
• Familiarity with Blackberry and or AirWatch is a plus