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Demand Fulfillment Specialist

Job Description
Analyze, plan and issue production demands to ensure proper and timely build cycles are met, so that high customer service levels for product lines are achieved and backorders are kept at a minimum.

Safety/Housekeeping – Keep work areas clean and free of hazards or dangerous conditions, and work safely. Follow company and department safety standards, identify and report safety hazards.

Planning – Translate customer requirements into product orders. Analyze and perform product deployment activities per customer requirements and inventory goals/agreements. Work/coordinate with APL Switzerland to ensure that customer orders are handled in a timely manner. Manage the PLR (Product Launch Request) process for all items to ensure labeling/specs/BOMs, etc. are created to ensure timely production for new items in country specific versions. Respond promptly to commercial/customer inquiries regarding product availability. Manage and coordinate materials relating to new product introductions.

Technical – Process orders, managing customer requirements versus inventory levels/costs. Process make-to-order PULL orders and PUSH forecasts, and submit to the Planning Department and 3rd party suppliers. Manage deployment of international products according to established inventory goals/agreements through either direct ship program or shipments from Alcon warehouse. Coordinate and monitor special on-line productions for International-specific products, and ensure products are promptly released and shipped to the appropriate country. Request and provide necessary forms/documents to QA to ship products under Quarantine status where appropriate or necessary. Create and manage PLRs (Product Launch Requests) for products throughout the total development and production process. Communicate to affected parties regarding new products, significant product changes, and obsolete or discontinued items. Review and modify (annually or as needed), the PUSH parameter data for countries that are on the PUSH GPR system.

Team – Collaborate with co-workers to meet business objectives and enhance team capability Develop personal knowledge and skill, continuously learn, and complete all required training.

Interfaces – Coordinate activities with other departments to accomplish objectives Maintain ongoing communication with Production, QA, and planning to stay aware of production schedule changes. Work with Material Handling on inventory movements and shipments.