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Customer Service Representative II

Job Description

The Customer Service Representative II provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.

Job Requirements
  • Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.
  • Maintains strong product and sales knowledge and champions core service values.
  • Provides sound advice at every Customer interaction to create a positive Customer Experience and ensure that the Customer’s financial needs are met.
  • Contributes to the ongoing improvement of the Customer Experience by leading, coaching and modeling quality service at every Customer interaction.
  • Responsible for meeting or exceeding specific individual sales goals.
  • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively more complex transactions and assisting less experienced personnel.
  • Solves problems independently.
  • Performs a broad range of tasks of varying complexity and scope.
Qualifications
  • High School Diploma or equivalent experience.
  • 2-4 Years of related experience.
  • Sales skills with the ability to influence Customers.
  • Excellent Customer Service skills.
  • Excellent written and verbal communication skills.
  • Teller experience helpful.
  • Demonstrate effective problem solving skills.
  • Demonstrate ability to schedule and prioritize work.
  • Demonstrate ability to work independently and within deadlines.
  • Ability to train less experienced team members.
  • Strong PC skills.
  • Complete Core Training Requirements.
  • Successful Certification as a Consumer Lender (CCL).
  • Must have current Notary License.
  • Ability to provide community services, including, but not limited to, WOW! Zone training classes.
  • Completes online regulatory training requirements.
  • This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
  • Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
  • Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
  • A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required by federal law for this position.