Customer Facilitator - Customer Energy Integration

Description About the Position: National Grid is looking for a Customer Facilitator (CF) who will support the processing of Distributed Generation (DG) applications and projects. The position will work in a cross functional environment to ensure that customer projects brought to the company are processed within state regulated timelines. The CF will act as the customer’s primary point of contact for small to mid-size projects, guiding them through the distributed generation process, obtaining required documentation, perform preliminary screenings and helping coordinate internal functions to meet customer expectations. The CF will also support the department’s Energy Integration Consultants in their management of larger, complex DG projects. Support will include monitoring of work management requirements and preparation of various agreements, as well as other duties as assigned. Position Responsibilities (including but not limited to): Manage projects by utilizing and properly maintaining the company’s work management system. Develop and maintain effective relationships within CEI, DPAM, account development, inside and outsides sales, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of customer organization products and programs. Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness. Provide process and technical guidance to others in order to share knowledge and increase understanding of Distributed Generation programs and services. Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies. Support internal and external outreach sessions to educate various DG stakeholders on DG process and policy. Negotiate, develop and administer all aspects of interconnection related agreements. Provide energy efficiency and growth leads to the sales organization as applicable. Update and maintain company websites with latest program information. Qualifications Knowledge & Experience Required: Bachelor’s degree with 1+ years of work experience. Engineering degree a plus. Ability to develop proficiency with NY, MA, and RI Distributed Generation tariffs, Demonstrated superior customer service and analytical skills Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps. Support and be part of a team environment. Demonstrates strong interpersonal skills including human resource management, negotiations and communications. Let’s people affected by a decision know what’s happening and is able to clearly articulate reasons for a decision. Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.g. taking action to avoid future crisis or create opportunities to improve existing practices. Excellent organizational, data management and computer skills. Comfortable working in a technical, fast paced and dynamic environment. Experience in renewable energy, project management and/ or people management a major plus. Knowledge or willing to understand various regulatory policies and interconnection related standards. Able to read schematics, one-lines. Recommend/ oversee changes to documentation. Working knowledge of Geographic Information System (GIS) or ability to be trained. Proficient in using Microsoft Office software products. Experience with utility electric and gas construction a plus. Excellent organizational, verbal and written communication skills. Ability to represent the company in meeting and seminars, present material as needed. This position is one of National Grid’s career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills. National Grid is an equal opportunity employer that value s a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion t hat drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. Job : Customer Group Primary Location : MA-Waltham Organisation : Sales & Program Ops Schedule : Full-time Job Posting : Sep 12, 2017, 8:37:03 AM Unposting Date : Sep 26, 2017, 11:59:00 PM
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