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Customer Enablement Technical Platform Lead

Twenty years from now, the earth’s population will need 55% more food than it can produce now. Today, Monsanto is working with farmers around the world to do something about it. In over 60 countries, Monsanto has established industry-leading products because we give professionals the freedom to make real decisions. Monsanto is an Employer Of Choice with an outstanding professional development program and a history of building careers. Make an impact by joining the team that is working to solve one of mankind’s greatest challenges. At Monsanto, we’re focused on finding innovative solutions for the issues we face in agriculture. In our IT Products & Engineering group, we leverage cutting edge technology, data, analytics and software to transform agriculture with digital products that accelerate the development & delivery of revolutionary agricultural solutions and enable rich engagement with our farmer customers. You’ll find a team-focused environment that thrives on innovation and encourages you to do extraordinary things. That’s because every day, we give you the chance to take novel approaches to important agricultural problems working in a company that invests over $1 billion in research and development every year. As an IT professional with Monsanto, you are joining an organization ranked among the Top 100 Companies by Information Week and among the 100 Best Places for IT Workers by Computerworld. This is where your ideas could push the limits of agricultural technology and maybe even change the world. We’re working toward producing more, conserving more, and improving lives. Monsanto is seeking a Customer Enablement Technical Platform Lead to design, build and steward the technical foundations for Customer Relationship Management, Digital Marketing, Integration and Digital Commerce capabilities. This role will be located in St. Louis, MO. What you will do:
  • Deliver technology solutions – you will leverage your strong technical experience and subject matter expertise to lead a team of architects and engineers in delivery of key initiatives for an enterprise-class customer enabling IT platform.
  • Subject matter expert – develop deep technical knowledge of Customer Relationship Management, Web Content Management, Digital Asset Management, Product Information Management, eCommerce and Marketing Automation platforms and how they support downstream/upstream systems, advise on best practices for optimizing the use of these systems.
  • Bridge evolving business needs to existing and emerging technical capabilities.
  • Keep pulse on the industry; conduct external research for existing and emerging solutions and trends.
  • Promote shared and enterprise-scaled platforms, infrastructure, and services to reduce total cost of ownership and standardize global processes.
  • Work effectively as part of a global team, partnering with teams across IT and the business including Product Management, Product Development, Global Customer IT and Global Customer Care.

If you share our values, you should have the following required education/skills:
  • Minimum of a high school diploma
  • At least 5 years of relevant IT experience, or in a role interfacing with IT
  • Proven leadership ability demonstrated by either directly leading a team or as a matrix leader/influencer
  • Commercial or Customer Care experience
  • Strong communication and collaboration skills including an ability to effectively communicate with both business and technical teams
  • Excellent problem-solving, organizational and analytical skills with the ability to evolve strategy based on research, data and industry trends
  • Successful record of building and improving operational processes and procedures, ability to drive program efficiency and high levels of customer satisfaction
  • Results oriented, delivery focus
  • Strong analytical, organizational, and problem solving skills, can flourish handling multiple tasks, workload, changing priorities, and tight deadlines; ability to assess a problem and determine an effective course of action with sustainable solution
  • Ideas for how to apply DevOps principles and best practices to COTS products
Bonus points for these desired skills:
  • Experience in CRM, Digital Marketing and/or eCommerce
  • Experience with SAP Hybris; Adobe Experience Manager
Who is Monsanto? Monsanto is an agriculture company with more than 20,000 employees focused on making a balanced meal accessible to everyone. We work to help farmers produce food in a more sustainable way. We think about how our food is grown so farmers have the tools they need to have better harvests. We believe that bringing diverse perspectives together is the most effective way to develop creative solutions to some of the world’s biggest challenges. Career opportunities at Monsanto range from farming, plant breeding, chemistry and engineering to marketing, environmental science, IT and many other areas. We’re always looking for exceptional professionals interested in developing a strong career while collaborating to develop solutions for sustainable agriculture. Sound like a job for you? Why work with us?
  • Life at Monsanto means collaborating with dedicated professionals in a stimulating environment
  • Our people demonstrate our winning culture through positive and meaningful relationships
  • You will work with market leading brand products in a global organization
  • We provide competitive salaries, excellent benefits, and some of the best career development opportunities in the industry
  • Monsanto is named Great Place to Work in many countries around the world
Join our global team where your contribution will make a real difference!