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Client Services Analyst

Job Title: Client Services Analyst

Department: Mutual Fund Services               

 

Location: Greenwich, CT                                                        

 

JOB SUMMARY:

 

Responsible for providing a high level of service to shareholders, intermediaries, affiliates, and sub-advisors.  Helps support AMG Funds’ distribution efforts for close to 70 mutual funds. Works closely with AMG Funds’ internal stakeholders, including Cash Management, Financial Reporting and Business Finance.

 

 

ESSENTIAL FUNCTIONS:

  • Run trade reports on a daily basis, and communicate trades to affiliates, sub-advisors, and internal distribution lists.
  • Run ad hoc reports on a daily, monthly, and quarterly basis.
  • Respond to emails from direct shareholders.
  • Respond to emails from affiliates, sub-advisors, co-workers, and service providers on a daily basis.
  • Support transfer agent’s call center with any phone calls that require escalation or further assistance. Provide weekly feedback to call center managers.
  • Complete forms for financial intermediaries for minimum waivers and on-boarding of new funds.
  • Spearhead escheatment process.
  • Work with senior associate to manage the printing vendor relationship; ensure regulatory documents are delivered to shareholders in timely manner.
  • Assist in updating Funds on DTCC website via Mutual Fund Profile II.
  • Assist Shareholder Services Manager on a daily basis as needed.
  • Work closely with Financial Reporting and Cash Management areas as needed.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  •  Excellent client service skills.
  • Highly proficient in Microsoft Office (specifically Excel), able to learn and use other programs and systems.
  • Strong knowledge of Mutual Funds and Mutual Fund Transfer Agent Operations.
  • Strong verbal and written communication skills.
  • Demonstrates superior attention to detail.
  • Supports Company values and treats others with respect and consideration.
  • Communicates effectively with colleagues, and service providers.
  • Works productively in a team environment.
  • Excels in a fast-paced environment while meeting deadlines and executing responsibilities with minimal errors.

 

EDUCATION AND EXPERIENCE:    

  • Bachelor’s degree in a business-related field.
  • Zero to three years mutual fund related experience.
  • Mutual Fund Transfer Agent experience or knowledge a plus, especially FSR
  • Series 6 and 63 licensed required, though may be obtained post hire

 

 AMG Funds provides access to many of Affiliated Managers Group’s (AMG) boutique investment Affiliates through our family of mutual funds, separately managed accounts and asset-allocation products. In addition, we oversee and distribute a number of complementary open-architecture mutual funds subadvised by unaffiliated investment managers. This broad combination of investment products allows us to serve the needs of the financial advisor community and their clients. With AMG Funds, you can rely on our distinctive array of actively managed, return-oriented investment strategies to help your clients achieve their long-term investing goals.

AMG Funds LLC is a wholly owned subsidiary and the U.S. retail distribution arm of Affiliated Managers Group, Inc. AMG is a global asset management company with investments in leading boutique investment management firms. For over 20 years, AMG has partnered with these firms using direct equity ownership.