Client Operations Analyst

Job ID: 706035BR
Business Area: CVS Health
Primary Location: MN ‒ Bloomington
Job Type: Full Time
Job Category: Corporate
Clinical Licensure Required: N/A
Location Code OF127
Position Summary:
This position is primarily responsible for assisting in the management of payer and provider data and configuration, data analysis (financial and utilization), and developing and deploying processes for the drug database, including drug information, drug pricing, and NDC to HCPCS crosswalk, as well as develop and maintain protocols and clinical pathways. The position will require communication between internal departments at CVS Health as well as communication with payers and providers.

Required Qualifications:
1+ year of client facing experience.

Preferred Qualifications:
- One year experience in Database Administration/Healthcare Technology Industry.

- Ability to consider alternative solutions before making decisions; makes timely decisions; makes sound decisions based on adequate information; makes decisions in the face of uncertainty.

- Written and verbal communication skills to conduct professional and effective contact with internal and external customers.

- Problem solving ability, such as the ability to diagnose problems by separating essential from non-essential variables; ability to utilize appropriate resources to resolve an issue through to resolution.

- Ability to work on multiple projects and demands and complete on a timely basis.

- Ability to understand technical concepts, such as SQL, HTML, and XML; will utilize that knowledge to enhance current operational processes.


Education:
High School Diploma or GED required.
Bachelor's Degree preferred.


Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/