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Business Liaison Manager 2

Job Description

Our foundation for success can be summarized in three beliefs:
Our product is service.
Our value added is financial advice and guidance.
Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Default Servicing team engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

The primary role of this leadership position will be to direct the Wells Fargo Home Lending 3rd Party Operations/Vendor Relationship team focused on the Foreclosure and Bankruptcy Mediation process. This individual will oversee a team with the responsibility of 3rd party oversight/risk management supporting the Home Preservation Mediation operations and associated vendor network. This will include but not limited to: assessing business processes, identification of gaps/risks, managing the internal/external escalation process, reviewing Motions associated with the mediation process, building strong business partnerships, provide effective cross functional collaboration, and development of comprehensive reporting and corrective action strategy.

This role will be responsible for managing a team of Business Liaisons who serve as relationship managers for the attorney vendors that represent Wells Fargo on Foreclosure and Bankruptcy Mediation files. Provide leadership in the integration/implementation of vendor management service and initiatives with line of business partners, recognizing the significance of competing priorities and strategies, and adjusting as necessary.

Key Responsibilities:

  • Capacity planning, work assignments, hiring, performance reviews and coaching as well as team member training and onboarding.
  • Shaping the processes and documentation used by team members and making sure each is performing quality work related to escalation handling, vendor controls, and driving vendor performance and compliance.
  • Process Ownership – ensure consistency and efficiency of the discipline regardless of which program or type of guidance is being supported.
  • Process Controls – Implementing effective controls within the vendor management support function and owning regulatory processes to ensure expected performance.
  • Providing team oversight to ensure compliance with program guidance, meeting required implementation deadlines, coordination between internal and external partners to ensure all are interpreting the guidance the same way, and coordination across many functional areas to ensure handoffs are smooth, seamless and controlled.

NOTE **** The position may be removed early based on volume of applicant response****

NOTE ***The Position MUST sit in posted location only . NO opportunity for Remote or telecommute and no relocation assistance is being offered .***

Required Qualifications

  • 5+ years of experience in one or a combination of the following: business operations, implementation, or strategic planning
  • 3+ years of leadership experience

Other Desired Qualifications
  • Experience identifying trends and opportunities to improve business operations and vendor compliance.
  • Strong problem solving and critical thinking skills
  • Strong oral and written communication skills
  • Demonstrated relationship building skills
  • Strong Initiative, track record of success
  • Ability to Lead Teams through Change Effectively
  • Demonstrated ability to effectively motivate, train and develop employees.
  • Working knowledge of home preservation processes, mediation process experience is preferred.
  • Experience presenting/delivering quality findings to different levels of management.
  • Experience influencing and driving implementation of process improvement.
  • Experience directly managing team members; including all aspects of personnel management, performance appraisals, personnel development, hiring, coaching, and redirection
  • Demonstrated strong work ethic and ability to work under tight timeframes
  • Experience with Microsoft office, Excel, PowerPoint, and LoanSphere Desktop.
Job Expectations

  • Willingness to work on-site at stated location on the job opening
  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Street Address

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA


    All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.

    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.