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BU Continuous Improvement Consultant


Since 1918, it has been TIAA's mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We're dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.

By building a culture that allows all employees to contribute their unique talents and skills, we're able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals. We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.

For more information about TIAA, visit our website.


BU Continuous Improvement Consultant

Charlotte, NC or Denver, CO Scope/Knowledge:
  • Support key divisional, departmental, or cross-functional continuous improvement efforts ensuring that clear targets, goals and expectations are established, tracked, and communicated.
  • Support the development of linkages to ensure alignment and accountability regarding continuous improvement within the business community.
  • Provide Continuous Improvement content expertise and consultation to business unit, departmental, and unit continuous improvement efforts.
  • Monitor action plans resulting from process improvement activities.
  • Ability to work well with others at all levels of the organization.
  • Knowledge of and appreciation for change management and communication.
Job Complexity:
  • Understand linkages between divisional strategies and drivers and process improvement programs.
  • Ability to execute aggressive yet achievable goals and monitor and drive to results.
  • Coaching, mentoring, and training skills.
  • Excellent communication skills, including active listening skills.
  • Analytical thinker and problem solver.
  • Provides individual consulting and advisory expertise.
  • Collaborate with key corporate, business unit and divisional partners, for the delivery of results and establishment of a culture of continuous improvement (e.g. Change Management, Communications).
  • Collaborate with company leaders to ensure that the intended benefits are achieved. This will include working in conjunction with various finance partners to monitor and ensure that, when appropriate, the savings are achieved.
Oversight/Freedom to Act:
  • Ability to support company-wide or cross-functional continuous improvement projects/programs with minimum expert leadership from others.



  • Bachelor's degree or equivalent in experience required.
  • Six Sigma, LEAN or equivalent certification, experience leading and projection execution
  • Experience working in the Financial Industry and understanding of client value streams
  • Process improvement, change management, and/or project management experience utilizing Lean principles required. (3 years of experience preferred)


  • Experience in working with Robotics/coding or IT industry is a plus
  • Experience supporting corporate, divisional or department-wide continuous improvement projects/programs.
  • Knowledge in continuous improvement tools and processes.
  • Experience supporting/implementing Lean Manufacturing and/or Six Sigma principles required.
  • Proven ability to support teams of a wide variety of disciplines and backgrounds to achieve significant results.

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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as 'protected characteristics').

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017