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Arbitration Manager


Description

Job Description:This position is responsible for the facilitation of the after sale inspection for vehicles with a pending arbitration claim and the timely and successful resolution of arbitration claims between buyer and seller in accordance with Auction policies.Job Responsibilities:• Maintain a thorough working knowledge of national and local auction policies.• Prior to accepting a complaint into arbitration, verify that it meets Manheim's National Arbitration Policies as well as local guidelines in terms of both time and substance. Additionally ensure the complaint falls within any special Fleet or Factory account guidelines as applicable.• Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.• Receive all arbitration claims regardless of selling channel (In-lane, Simulcast, OVE) and input all claims into the appropriate computer record.• Research and negotiate all valid arbitration claims in their entirety to successful completion.• Inform buyers and sellers on the process, cost and timing for completion of the claims process• Notify all parties (buyer and seller) immediately of a qualified pending arbitration claims. In the event a claim may not be resolved in a timely manner then the buyer and seller must be contacted daily until resolution is complete.• Have vehicles inspected to determine validity of claimed damage/or repairs, if any and authorize second opinion if necessary.• Interface with all departments involved in the complaint including the fact finding and investigative phases.• Input notes in the F-5 notes in the AS400 regarding who the contact was made with and what was discussed for the particular complaint as well as any other pertinent information.• Resolve after-sale problems, such as issues with title, mileage, frame damage, etc.• Monitor and maintain accurate files for each arbitration case and interact with Auction sales personnel regarding information on vehicle sales.• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.• Perform a follow-up investigation on arbitration issues and make recommendations to general management.• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.  • Depending on auction size, may make all financial decisions on arbitration issues.• Maintain and develop arbitration staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees.• Counsel and discipline employees as necessary. Plan, monitor, and evaluate job performance, and conduct performance appraisals.• Supervise, schedule and manage arbitration staff. Direct the work by determining work procedures, expediting the workflow, assigning duties and examining work for accuracy and conformance to policies and procedures.• Perform other duties as assigned by manager.
Qualifications

Qualifications:  

• High School Diploma or equivalent required.  Bachelor's degree preferred.

• ASE certification, estimating preferred.

• Minimum of 3 to 5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.

• Valid Driver's License and safe driving record required.

• Strong verbal and written communication skills required.

• Effective report writing and composition skills preferred.

• Competent supervisory and organizational skills required.

• Working knowledge of federal and state laws regarding arbitration of vehicles.

• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, squat, and climb.

• Ability to lift 1-20 pounds.

• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

  Work Conditions:

Moderate noise level.  Occasional exposure to outdoor weather.

   Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 


About Cox Automotive

 

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-OH-Grove City-3905 Jackson Pike

Employee Status: Regular

Job Level: Manager

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: OngoingAdvertisement